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FAQ

Q: How do I care for my magnets?

Q: How soon will I get my order?

Q: Do you support any particular causes?

Q: What payment methods do you accept online?

Q: Is my information/shopping experience secure?

Q: What is SSL?

Q: Why should I buy your products?

Q: Are your magnetic products safe/non-toxic?

Q: What is Magnet America's Privacy Policy?

Q: What is your Return/Exchange Policy?

Q: Who should I contact for.....?

 

Q: Who is Magnet America / Where are you located?

A: Magnet America is a leading provider of magnets, decals, static clings, buttons and wristbands.  We are proud to say that we manufacture all of our products in the USA.  Feel free to browse our store to see our selection of stock items, or give us a call regarding custom orders! We are located in King, North Carolina, just outside of Winston-Salem.

 

Q: How do I care for my magnets?

A: 

Even though our products are of the highest quality, we ask that our customers follow these simple care instructions to ensure that you are able to enjoy our products for a long time the way they are meant to be enjoyed. Please read below under the appropriate heading below for care instructions for the type of product you have purchased.

Magnet America will not be held liable for any damage caused by misuse or failure to follow the instructions listed below.

Car Magnet Care

Clean surface and magnet with mild detergent before applying. On vehicles- remove and clean magnet and surface daily. Do not use on horizontal surfaces exposed to direct sunlight (such as automobile hoods). Do not use in temperatures exceeding 150 degrees. Before affixing to metal surface be sure all paints, clear coats and waxes are cured (approximate curing times: paint 90 days, clear coat 60 days, wax 2 days). Remove magnet by lifting entire magnet from the surface. Do not pull or stretch the magnet across the surface.

Static Cling Care

Thoroughly clean surface before applying; leave damp. Apply cling.

Adhesive Decal Care

Thoroughly clean surface before applying. Apply decal on a dry surface.

 

Q: How soon will I get my order?

A: Magnet America knows how important it is to receive your product quickly and makes every attempt to get all orders out of our warehouse within 1 - 2 business days, in many cases sooner. Car Flame magnets, Design-your-own magnets, and Personalized Sports magnets are made upon order and usually ship within 3 business days.  We have several shipping options: the default shipping method for orders is a $1.50-$45.00 flat rate (depending on items chosen), we also offer USPS Priority mail, and a full array of FedEx shipping options.

 

Q: Do you support any particular causes?

A: Since our inception, we have partnered with many organizations to help increase awareness of their cause.  Many of our customized magnets are designed for non-profit organization for the purpose of fundraising. We have also donated to various organizations throughout the years like the Autism Society of America and the National Down Syndrome Society, etc.  Keep an eye out on the site for products and causes that we currently support.

 

Q: What payment methods do you accept online?

A: We currently offer the ability to pay directly in our store with VISA, MasterCard, American Express, and Discover.  We also offer PayPal as a payment method option with PayPal Express.

 

Q: Is my information/shopping experience secure?

A: We understand that you're concerned about the security and privacy of your online transactions and ensure that your valuable data-- such as credit card details-- are safely encrypted when you interact with our site.  You can feel confident that when you submit sensitive information via the website, such information is protected both online and off-line.

We employ state-of-the-art data encryption to ensure safe and secure transactions to our site. Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. Without the information on your computer or ours, no one can understand our encrypted communication. For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption.

 

Q: What is SSL?

A: Secure Sockets Layer, SSL, is the security technology for encrypting a link between a web server and a browser. An SSL certificate is a certificate issued by a trusted third party. It verifies that a secure webpage (such as a checkout page) is properly encrypted, ensuring that all information passed between a user and the internet browser is private.  

 

Q: Why should I buy your products?

A: We are committed to providing our customers with the highest quality product possible. The materials we use help to insure our products will not fade, flake, or chip. Also, with minimal care our product will never cause damage to your vehicle. Additionally, our products are made in the USA and thereby help to fuel the U.S. economy and workforce.

 

Q: Are your magnetic products safe/non-toxic?

A: he manufacturer of the magnetic materials we use in our regularly test their magnets against the trusted standards on toy safety. These standards set maximum levels of soluble hazardous materials including arsenic, mercury, selenium, antimony, lead, cadmium, barium, and chromium. All of our materials have passed all of the aforementioned toxicity tests and fall within the levels required in these standards.

 

Q: What is Magnet America's Privacy Policy?

A: To view complete details of how Magnet America handles the private information of site visitors and our customers please Click Here

 

Q: What is your Return/Exchange Policy?

A: Being a small company we desire that you have the best possible experience in your dealings with us. If you ever have an issue with any of our products we would love to make things right. In order to complete a return/exchange of our products, please contact a member of our customer service department at 1-877-887-0905 to request authorization prior to shipping back your merchandise. To view the details of our policy please Click Here

 

Q: Who should I contact for.....?

 

A: For Sales, Order Status, Returns/Exchanges, or Order Questions:

Call 1-877-887-0905 Fax 336-217-8653 or Fill out this Form

 

 

For Custom Designs:

Call 1-877-887-0905 Fax 336-217-8653
or
Fill out this 
Form

 

Sales Mailing Address:

Magnet America
512 Newsome Rd.
King, NC 27021 

  

Corporate Mailing Address:

Magnet America
512 Newsome Rd.
King, NC 27021